A living record of the documents, disclosures, milestones and history that stays with the home — not the employee. A new-home relationship can span months before closing and years after it. The information around the buyer should not reset every time the process changes hands.
Not a summary that drifts from what the document actually says. When a claim has no source, the system does not make it.
What was provided, what source supported it, what was acknowledged, and what happened next.
Timed to this home's actual dates, so the next step is visible before it passes.
The original counselor may no longer work for the company. The homeowner remembers one thing, Sales remembers another, Customer Care has partial context, and the Warranty Booklet says something specific.
The issue is rarely what someone said. It is whether the organization can establish what actually happened.
Most property records are reconstructed after years of ownership, renovations, missing paperwork and unanswered questions. The Home Record begins with the first owner.