Sales counselors
Make the change clear.
Bring the updated selection, added cost and buyer question into the same conversation.
For builder sales & customer experience
Keep buyers clear on the changes that matter.
Options, added costs, inspection dates and timeline updates. Help buyers see what changed, what it means and what needs their response.
CHANGE UPDATE
Kitchen island upgrade
Updated selection. Added option cost.
Buyer acknowledgment pending
Builder Program concept · In development with design partners.
Customer care
Carry the answers forward.
See the version shared and the questions still open when responsibility changes.
Builder leaders
Know what still needs a response.
Keep sharing, acknowledgment and change approval distinct.
The change. The context. The next decision.
A change your buyer can follow.
An option update should travel with its added cost, affected dates and next decision. Keep the record of what was shared and what remains unanswered.
Help your team address “Nobody told me” moments with a clearer conversation and record.
Change for review
Version 2Kitchen island upgrade
- Selection
- Standard surfacechanged to Quartz surface
- Added option cost
- +$2,400 · example
- Inspection update
- October 22proposed change to October 24 · proposed example
- Build timeline impact
- Not yet confirmed
- Next decision
- Review the updated selection through the agreed approval process
- Shared
- Version 2 made available
- Buyer acknowledgment
- Pending
- Change approval
- Not recorded
Start with the change that matters.
Explore the conversations your team wants to make clearer.
Options and added costs
Bring the proposed selection, added fee and applicable document into one conversation, so the buyer can review the change and raise questions. Commercial approval stays in the agreed approval process.
Inspection dates and timeline updates
Show the latest date alongside what changed, and distinguish proposed updates from confirmed dates. An option change does not automatically imply a schedule impact; keep any unconfirmed impact clear.
Shared updates and buyer responses
Keep the version, the buyer’s question and the response together as responsibility changes. Treat acknowledgment, understanding and approval as separate things, with unanswered questions still visible.
Bring us one change worth making clearer.
Let’s explore how your team keeps buyers informed as plans, costs and dates evolve.
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