Build a clearer record for the questions that may come later.
When a question comes up later, a clear file can make it easier to understand what was shared, what was discussed and what still needs attention.
What to look for in a useful record.
Which steps are documented, when did they happen and where is the supporting information?
Which materials were shared with the client, and what does the file show about that communication?
What did the client acknowledge, and which questions still need a response?
Which version are you reviewing, where did it come from and what changed along the way?
Bring the relevant information to the conversation.
Start with the documents, communications and follow-up available for the transaction. Identify gaps and ask your advisers what information is needed for a review, a carrier request or another question about the file.
Request a walkthroughSet clear expectations for AI-assisted work.
Discuss how your team should check source material, review a draft and decide what is appropriate to share. Clear expectations help people understand who is responsible for the next step.
What should our team document?
Use the file to discuss what happened, what remains unclear and which follow-up belongs in the record. Ask your advisers how documentation should fit your brokerage’s responsibilities and policies.